Orders & Payments
What are the models payments?
- We accept payment through credit card and via Paypal.
What currency options do you offer?
- As our customers from all over the world, all prices on the online store are displayed in USD.
How can I check the status of my order?
- You will receive a shipping confirmation email with the tracking number within once your order has been processed and dispatched. You may then use the tracking number to track the location of your parcel. Please note that it may take up to 24 hours for the tracking number to be registered within the delivery system of the courier service.
Can I cancel my order?
- If your order has not yet shipped and you would like to cancel your order, please email service@icbear.com with the word cancel and order number in the subject line. We are not able to cancel or change any part of an order once it has shipped from our warehouse.
- Please double check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still states "Unfulfilled" or "Pending Fulfillment".
Shipping & Delivery
Do you offer international shipping?
- We ship globally, and orders order US$100 quality for free international shipping. Kindly note that some products, like power banks, may be restricted from shipping to specific countries.
What are the shipping charges and shipping time?
- For orders under US$100, shipping fees are calculated based on your order and shown at checkout. Rates are typically weight-based and depend on the type and quantity of items purchased.
How long will delivery time?
Standard postal delivery typically takes 3-14 working days, depending on your location.
How long will you take to dispatch order?
- Orders are typically dispatched within 48 hours.
Return & Exchanges
Can I exchange my purchase?
- Please kindly reach out to service@icbear.com for help.
- Please note the following: return shipping costs are not covered, and original shipping fees are non-refundable. All items must be returned in their original condition, with packaging intact.
Can I return my purchase?
- For orders under US$100, shipping fees are calculated based on your order and shown at checkout. Rates are typically weight-based and depend on the type and quantity of items purchased.
What is your warranty pilicy?
- icBear products comes with a 1-year warranty from the original purchase time.